Question 1

Which type of IT threat can spread without a computer user needing to open any software?

Accepted Answer

A)  worms 
B)  Trojan horses 
C)  spam 
D)  spyware 
E)  computer viruses 
A)  worms 
B)  Trojan horses 
C)  spam 
D)  spyware 
E)  computer viruses

Question 2

The most common type of network used in businesses is a client-server network.Explain what might comprise Worldwide's client-server network.

Accepted Answer

The client-server network at Worldwide i

Question 3

What system allows outsiders limited access to a firm's internal information systems?

Accepted Answer

A)  intranets 
B)  firewalls 
C)  extranets 
D)  directories 
E)  satellites 
A)  intranets 
B)  firewalls 
C)  extranets 
D)  directories 
E)  satellites

Question 4

What is the term used for searching,sifting,and reorganizing pools of data to uncover useful information?

Accepted Answer

A)  data warehousing 
B)  data access 
C)  data tapping 
D)  data cleaning 
E)  data mining 
A)  data warehousing 
B)  data access 
C)  data tapping 
D)  data cleaning 
E)  data mining

Question 5

Cindy has expressed concern over identity theft by hackers gaining access to Worldwide's data.Bill explains that not all identity theft is committed by hackers.How might Bill explain this to Cindy?

Accepted Answer

Identity theft can be committe

Question 6

In a client-server network,the client is typically a customer or supplier.

Accepted Answer

A) True 
 B)False

Question 7

What is a computer-based system that allows people to communicate simultaneously from different locations via telephone,e-mail,or video?

Accepted Answer

A)  groupware 
B)  a data communication network 
C)  a management information system 
D)  electronic conferencing 
E)  hypertext 
A)  groupware 
B)  a data communication network 
C)  a management information system 
D)  electronic conferencing 
E)  hypertext

Question 8

Frisell's claim assumes which of the following?

Accepted Answer

A)  Most consumers prefer to shop online rather than at a traditional physical store. 
B)  Identity thieves will continue to be motivated to steal people's identities. 
C)  Most identity theft occurs because consumers do not take sufficient safety measures. 
D)  Identity theft mainly occurs as a result of spyware. 
E)  It takes hundreds of hours for consumers to repair the effects of identity theft. 
A)  Most consumers prefer to shop online rather than at a traditional physical store. 
B)  Identity thieves will continue to be motivated to steal people's identities. 
C)  Most identity theft occurs because consumers do not take sufficient safety measures. 
D)  Identity theft mainly occurs as a result of spyware. 
E)  It takes hundreds of hours for consumers to repair the effects of identity theft.

Question 9

Key information seems to be distributed across a number of computers around the company but is inaccessible to most employees.What technological solution will allow all employees to share key information?

Accepted Answer

Bill should suggest that the c

Question 10

Which of the following,if true,would BEST support Marquand's position?

Accepted Answer

A)  Having information to help it plan gives a business the greatest competitive edge. 
B)  Information technology has given consumers more choices than ever before. 
C)  The majority of consumers make at least one online purchase per month. 
D)  Information technology has greatly increased the choices available to consumers. 
E)  Most businesses are motivated to take advantage of the latest information technology. 
A)  Having information to help it plan gives a business the greatest competitive edge. 
B)  Information technology has given consumers more choices than ever before. 
C)  The majority of consumers make at least one online purchase per month. 
D)  Information technology has greatly increased the choices available to consumers. 
E)  Most businesses are motivated to take advantage of the latest information technology.

Question 11

Worldwide's Vice President for Marketing is planning to fly in his eight area sales managers for a yearly planning session.The company's Vice President for Finance complains that Worldwide is in a weak cash position and looks to Bill for a technological alternative to Ralph's planning session.What should Bill suggest?

Accepted Answer

Bill should suggest the use of electroni

Question 12

The IT department has recommended that Otto's use data mining to build customer profiles and prepare business models to predict future purchasing behavior.Otto's CEO is not in favor of data mining,and argues that it shouldn't be used.Which of the following statements,if true,would support the CEO's argument for NOT using data mining?

Accepted Answer

A)  Data mining can build profiles of Otto's best customers and then use behavioral characteristics to identify new customers. 
B)  Data mining is helpful to salespeople as it can identify customers that would benefit from an individual sales call, or provide them with buying reminders for particular products. 
C)  Data mining can be used to track online behavior of the customers by the use of cookies, and identify customer interests and business needs. 
D)  A privacy paradox exists whereby mining personal information is intrusive, but also leads to better targeting. 
E)  Data mining can help spot trends and patterns in customer purchases, and enable the marketing department to shape advertising around these trends. 
A)  Data mining can build profiles of Otto's best customers and then use behavioral characteristics to identify new customers. 
B)  Data mining is helpful to salespeople as it can identify customers that would benefit from an individual sales call, or provide them with buying reminders for particular products. 
C)  Data mining can be used to track online behavior of the customers by the use of cookies, and identify customer interests and business needs. 
D)  A privacy paradox exists whereby mining personal information is intrusive, but also leads to better targeting. 
E)  Data mining can help spot trends and patterns in customer purchases, and enable the marketing department to shape advertising around these trends.

Question 13

Which software can create products ranging from cell phones to auto parts at lower costs compared to manual modeling methods?

Accepted Answer

A)  decision support systems 
B)  operations software 
C)  computer-aided manufacturing software 
D)  computer-aided design software 
E)  data warehousing software 
A)  decision support systems 
B)  operations software 
C)  computer-aided manufacturing software 
D)  computer-aided design software 
E)  data warehousing software

Question 14

Home Garden Center uses mobile customer service representatives in all of its stores.These floating personnel walk the huge warehouse with smart phones answering customer questions,pointing out locations of items,and directing customers to checkout.Which condition would MOST threaten the use of the mobile customer service at Home Garden Centers in the next business season?

Accepted Answer

A)  Incoming employees seem less technically savvy with mobile devices. 
B)  Several store departments are swapping locations within the store facility. 
C)  The size of the smartphone is causing some employees to continually drop the device. 
D)  The current model of smartphone uses an operating system that no longer supports the store's customer service application program. 
E)  There is a slight increase in the theft rate of smartphones from the stores. 
A)  Incoming employees seem less technically savvy with mobile devices. 
B)  Several store departments are swapping locations within the store facility. 
C)  The size of the smartphone is causing some employees to continually drop the device. 
D)  The current model of smartphone uses an operating system that no longer supports the store's customer service application program. 
E)  There is a slight increase in the theft rate of smartphones from the stores.

Question 15

Mass-customization tends to reduce the volume in which companies produce.

Accepted Answer

A) True 
 B)False

Question 16

What are keyboards,monitors,and printers examples of?

Accepted Answer

A)  control 
B)  hardware 
C)  software 
D)  databases 
E)  servers 
A)  control 
B)  hardware 
C)  software 
D)  databases 
E)  servers

Question 17

Why is electronic conferencing a desirable alternative for business?

Accepted Answer

Electronic conferencing eliminates the n

Question 18

A cell phone store manager needs to forecast sales for the upcoming Black Friday sales weekend.Which information would be MOST helpful?

Accepted Answer

A)  the store with the least sales of all store locations for the past five years 
B)  the store with the highest sales of all store locations for the past five years 
C)  the cell phone model which earned the most revenue in all store locations for the past five years 
D)  the total amount spent per customer in each cell phone store for all locations for the past five years 
E)  the number of customers who entered the cell phone store for all locations 
A)  the store with the least sales of all store locations for the past five years 
B)  the store with the highest sales of all store locations for the past five years 
C)  the cell phone model which earned the most revenue in all store locations for the past five years 
D)  the total amount spent per customer in each cell phone store for all locations for the past five years 
E)  the number of customers who entered the cell phone store for all locations

Question 19

A router scrambles e-mail messages to get around security systems.

Accepted Answer

A) True 
 B)False

Question 20

At Chaparral Steel,delivery times,sales,profits,and customer service and loyalty have been boosted by a system that gives customers electronic access to the mill's inventories.What is the name of this kind of system?

Accepted Answer

A)  distribution channel 
B)  intranet 
C)  handbook 
D)  extranet 
E)  product availability 
A)  distribution channel 
B)  intranet 
C)  handbook 
D)  extranet 
E)  product availability

Which type of IT threat can spread without a computer user needing to open any software?

The most common type of network used in businesses is a client-server network.Explain what might comprise Worldwide's client-server network.

What system allows outsiders limited access to a firm's internal information systems?

What is the term used for searching,sifting,and reorganizing pools of data to uncover useful information?

Cindy has expressed concern over identity theft by hackers gaining access to Worldwide's data.Bill explains that not all identity theft is committed by hackers.How might Bill explain this to Cindy?

In a client-server network,the client is typically a customer or supplier.

What is a computer-based system that allows people to communicate simultaneously from different locations via telephone,e-mail,or video?

Frisell's claim assumes which of the following?

Key information seems to be distributed across a number of computers around the company but is inaccessible to most employees.What technological solution will allow all employees to share key information?

Which of the following,if true,would BEST support Marquand's position?

Which software can create products ranging from cell phones to auto parts at lower costs compared to manual modeling methods?

Mass-customization tends to reduce the volume in which companies produce.

What are keyboards,monitors,and printers examples of?

Why is electronic conferencing a desirable alternative for business?

A cell phone store manager needs to forecast sales for the upcoming Black Friday sales weekend.Which information would be MOST helpful?

A router scrambles e-mail messages to get around security systems.

At Chaparral Steel,delivery times,sales,profits,and customer service and loyalty have been boosted by a system that gives customers electronic access to the mill's inventories.What is the name of this kind of system?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters

Exam 14: Information Technology (IT)for Business

Which type of IT threat can spread without a computer user needing to open any software?

The most common type of network used in businesses is a client-server network.Explain what might comprise Worldwide's client-server network.

What system allows outsiders limited access to a firm's internal information systems?

What is the term used for searching,sifting,and reorganizing pools of data to uncover useful information?

Cindy has expressed concern over identity theft by hackers gaining access to Worldwide's data.Bill explains that not all identity theft is committed by hackers.How might Bill explain this to Cindy?

In a client-server network,the client is typically a customer or supplier.

What is a computer-based system that allows people to communicate simultaneously from different locations via telephone,e-mail,or video?

Frisell's claim assumes which of the following?

Key information seems to be distributed across a number of computers around the company but is inaccessible to most employees.What technological solution will allow all employees to share key information?

Which of the following,if true,would BEST support Marquand's position?

Which software can create products ranging from cell phones to auto parts at lower costs compared to manual modeling methods?

Mass-customization tends to reduce the volume in which companies produce.

What are keyboards,monitors,and printers examples of?

Why is electronic conferencing a desirable alternative for business?

A cell phone store manager needs to forecast sales for the upcoming Black Friday sales weekend.Which information would be MOST helpful?

A router scrambles e-mail messages to get around security systems.

At Chaparral Steel,delivery times,sales,profits,and customer service and loyalty have been boosted by a system that gives customers electronic access to the mill's inventories.What is the name of this kind of system?

The U.S.Business Environment

Understanding Business Ethics and Social Responsibility

Entrepreneurship, New Ventures, and Business Ownership

Understanding the Global Context of Business

Managing the Business

Organizing the Business

Operations Management and Quality for Producing Goods and Services

Employee Behavior and Motivation

Leadership and Decision Making

Human Resource Management and Labor Relations

Marketing Processes and Consumer Behavior

Developing and Pricing Products

Distributing and Promoting Products

The Role of Accountants and Accounting Information

Understanding Money and the Role of Banking

Managing Business Finances

Filters