Exam 19: Statistical Process Control

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Common cause variation is the inherent variation in an in-control process.

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Deming said that we should aim to improve the system of production and service annually in order to improve quality and production and decrease costs.

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Deming wrote a list of 24 points,which serve as an overview of quality management.

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Deming said that we should utilize work standards that prescribe quotas for the workforce and provide numeric goals for people in management.

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