Question 1

A(n)_________ involves careful reasoning that supports a claim.

Accepted Answer

argument

Question 2

When preparing an argument,

Accepted Answer

A)  adopt an extreme persona. 
B)  cast the opponent in a negative light. 
C)  identify values, goals, or experiences you share with audience. 
D)  avoid conceding any points. 
E)  be as indirect as possible about what you want. 
A)  adopt an extreme persona. 
B)  cast the opponent in a negative light. 
C)  identify values, goals, or experiences you share with audience. 
D)  avoid conceding any points. 
E)  be as indirect as possible about what you want. C

Question 3

When others offer an opposing view, try to

Accepted Answer

A)  see the issue their way. 
B)  rephrase their position in your own words. 
C)  explore possible compromises they might accept. 
D)  reach agreement on what to do next. 
E)  All of the answers are correct. 
A)  see the issue their way. 
B)  rephrase their position in your own words. 
C)  explore possible compromises they might accept. 
D)  reach agreement on what to do next. 
E)  All of the answers are correct. E

Question 4

Effective strategies for persuasion include all of the following except

Accepted Answer

A)  standing firm when your message is rejected. 
B)  allowing for give-and-take. 
C)  asking for what your audience will consider reasonable. 
D)  recognizing constraints. 
E)  identifying your specific goal. 
A)  standing firm when your message is rejected. 
B)  allowing for give-and-take. 
C)  asking for what your audience will consider reasonable. 
D)  recognizing constraints. 
E)  identifying your specific goal.

Question 5

The relationship connection is particularly important in cross-cultural communication.

Accepted Answer

A) True 
 B)False

Question 6

Once their minds are made up, people are easily swayed to change their position.

Accepted Answer

A) True 
 B)False

Question 7

A blunt approach works best with audiences from other cultures.

Accepted Answer

A) True 
 B)False

Question 8

Communicators within organizations often face unofficial constraints when making an argument.

Accepted Answer

A) True 
 B)False

Question 9

Strategies for effectively connecting with the audience include

Accepted Answer

A)  power connection and social connection strategies. 
B)  rational connection and evidence connection strategies. 
C)  relationship connection and audience connection strategies. 
D)  rational connection and relationship connection strategies. 
E)  power connection and driven connection strategies. 
A)  power connection and social connection strategies. 
B)  rational connection and evidence connection strategies. 
C)  relationship connection and audience connection strategies. 
D)  rational connection and relationship connection strategies. 
E)  power connection and driven connection strategies.

Question 10

_________are limits or restrictions imposed by a situation.

Accepted Answer

The answer of _________are limits or restrictions imposed by a...

Question 11

The three levels of response to persuasion ____________,_________, and ________.

Accepted Answer

internaliz

Question 12

The most persuasive argument is one that presents the strongest case from the writer's perspective.

Accepted Answer

A) True 
 B)False

Question 13

A claim is a statement of the point you are trying to prove.

Accepted Answer

A) True 
 B)False

Question 14

Which of the following is not a social or psychological constraint?

Accepted Answer

A)  the writer's legal liabilities 
B)  the audience's personality 
C)  the writer's relationship with the audience 
D)  the audience's sense of identity 
E)  the audience's perception of the issue's urgency 
A)  the writer's legal liabilities 
B)  the audience's personality 
C)  the writer's relationship with the audience 
D)  the audience's sense of identity 
E)  the audience's perception of the issue's urgency

Question 15

An audience expects evidence that is

Accepted Answer

A)  specific. 
B)  verifiable. 
C)  new. 
D)  a and b only. 
E)  a, b, and c. 
A)  specific. 
B)  verifiable. 
C)  new. 
D)  a and b only. 
E)  a, b, and c.

Question 16

Unbiased expert opinion can lend credibility to any claim.

Accepted Answer

A) True 
 B)False

Question 17

"Presenting your best case" means that you may deceive the audience to achieve your goal.

Accepted Answer

A) True 
 B)False

Question 18

A claim can be a statement that

Accepted Answer

A)  acknowledges facts. 
B)  interprets facts. 
C)  asks for direct action. 
D)  a, b, and c. 
E)  interprets facts and asks for direct action only. 
A)  acknowledges facts. 
B)  interprets facts. 
C)  asks for direct action. 
D)  a, b, and c. 
E)  interprets facts and asks for direct action only.

Exam 3: Persuading Your Audience

A(n)_________ involves careful reasoning that supports a claim.

When preparing an argument,

When others offer an opposing view, try to

Effective strategies for persuasion include all of the following except

The relationship connection is particularly important in cross-cultural communication.

Once their minds are made up, people are easily swayed to change their position.

A blunt approach works best with audiences from other cultures.

Communicators within organizations often face unofficial constraints when making an argument.

Strategies for effectively connecting with the audience include

_________are limits or restrictions imposed by a situation.

The three levels of response to persuasion ____________,_________, and ________.

The most persuasive argument is one that presents the strongest case from the writer's perspective.

A claim is a statement of the point you are trying to prove.

Which of the following is not a social or psychological constraint?

An audience expects evidence that is

Unbiased expert opinion can lend credibility to any claim.

"Presenting your best case" means that you may deceive the audience to achieve your goal.

A claim can be a statement that

Introduction to Technical Communication

Meeting the Needs of Specific Audiences

Weighing the Ethical Issues

Teamwork and Global Considerations

An Overview of the Technical Writing Process

Thinking Critically About the Research Process

Evaluating and Interpreting Information

Summarizing Research Findings and Other Information

Organizing for Readers

Editing for a Professional Style and Tone

Designing Visual Information

Designing Pages and Documents

Email and Text Messages

Workplace Memos and Letters

Résumés and Other Job-Search Materials

Technical Definitions

Technical Descriptions, Specifications, and Marketing Materials

Instructions and Procedures

Informal Reports

Formal Analytical Reports

Proposals

Oral Presentations and Video Conferencing

Blogs, Wikis, and Web Pages

Social Media

Filters

The three levels of response to persuasion ________,_, and ____.