Exam 3: Process Configuration

List and briefly define three approaches for combining customer involvement and process structure.

Which one of the following processes is more likely to have the greatest capital intensity?

A(n)________ is a table that lists and categorizes the steps in the process.

Process re-engineering involves incremental improvements to the design of processes.

A(n)________ process has high customer involvement,with the process being directly visible to the internal or external customer.

What is the difference between a flow diagram and process chart?

Service providers with a line process follow a standardized-services strategy.

Process improvement is the systematic study of the activities and flows of each process to improve its performance.

________ refers to the fundamental rethinking and radical redesign of processes to achieve dramatic performance improvements.

Discuss what is meant by customer involvement in processes and the five factors that determine the level of customer interaction a specific process will have.

Which one of the following statements about reengineering is TRUE?

A ________ is a group of two or more dissimilar workstations located close to each other that process a limited number of parts or models with similar process requirements.

List and briefly define five major process decisions.

Define economies of scope,and identify how it relates to flexible automation.

A business that competes on customization frequently allows customers to develop their own product specifications.

________ trace the flow through a process graphically.

________ determines whether resources are organized around products or processes.

The decision by consumer product manufacturing companies such as Nike and Sony to own and operate retail outlets is an example of forward integration.

List and briefly define five basic process types.

The degree of customization is one factor that impacts the selection of process type.