Exam 2: Supply Chain Management

Customer service is an important point of contact between the firm and its customers.

________ consists of items such as components or assemblies needed for a final product in manufacturing.

Responsive supply chains would be preferred when

________ is the awarding of a contract for an item or service to only one supplier.

Relative to centralized buying,localized buying has the advantage of increasing purchasing clout.

For suppler relations,compare and contrast competitive orientation versus cooperative orientation.

The order fulfillment process produces and delivers the service or product to the firm's customers.

________ is the management of the transformation process devoted to producing the product or service.

Describe value analysis.

The ________ process addresses the interface between the firm and its customers downstream in the supply chain.

Inventory turnover is obtained by dividing the average aggregate inventory value by sales per week at cost.

Vendor-managed inventories are an example of the forward placement tactic.

It is desirable for a firm in the higher echelon of an efficient supply chain to have

________ is the total of all items held in inventory for a firm.

Define EDI.

The new service/product development process begins with ________ and ends with the ________ of the new offering.

The bull-whip effect is the general tendency toward increasing variation in demand and inventory levels as you move further away from the end customer in the supply chain.

Internal and external disruptions in the supply chain typically result in higher variability as you move upstream in the supply chain.

Efficient supply chains aggressively try to shorten lead time.

In presourcing,suppliers are selected early in the concept-development stage.