Exam 12: Managing Systems Support and Security

A _____ is responsible for assigning maintenance tasks to individuals or to a maintenance team.

To avoid problems,preventive maintenance _____.

_____ is the process of tracking system releases.

_____ is the overall time between a request for system activity and the delivery of the response.

Perfective maintenance usually is cost effective _____ a system's operational life.

_____ expenses vary significantly during a system's operational life and include spending to support maintenance activities.

When a user submits a maintenance request,the system administrator makes an initial determination.

Retention periods of backups can be a specific number of months or years,depending on legal requirements and company policy.

A continuous backup only backs up files that are new or changed since the last full backup.

Define network.What is required to connect to a network?

In a broad sense,credentials include formal degrees,diplomas,or certificates granted by learning institutions to show that a certain level of education has been achieved.

_____,a risk control strategy,eliminates risks by adding protective safeguards.

When a new version of a system is installed,the prior release is _____,or stored.

_____ analyzes an organization's assets,threats,and vulnerabilities.

A _____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

_____ ensures that authorized users have timely and reliable access to necessary information.

What is capacity planning? Include an explanation of what-if analysis in your answer.

Another of George's clients has software that is outdated and has become increasingly vulnerable to attack.How does George categorize this threat?

A _____ is a formal reference point that measures system characteristics at a specific time.

Hard skills include communications,interpersonal,and perceptive abilities.