Question 1

Morale helps achieve teamwork, therefore, there cannot be high levels of teamwork in a work team if morale is low.

Accepted Answer

A) True 
 B)False

Question 2

Studies of workplace violence have shown that the victims usually do not know their assailants.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is NOT a reason why a work group is cohesive?

Accepted Answer

A)  The group is small. 
B)  The group shares similar personal characteristics. 
C)  The group has been formed due to outside pressures. 
D)  The group is autonomous. 
A)  The group is small. 
B)  The group shares similar personal characteristics. 
C)  The group has been formed due to outside pressures. 
D)  The group is autonomous.

Question 4

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Accepted Answer

A) True 
 B)False

Question 5

Audrey works for a team that sets its own targets and goals after consulting with higher management. Audrey probably works in a/n:

Accepted Answer

A)  Virtual team. 
B)  Self-directed work team. 
C)  Autocratic team. 
D)  Matrix team. 
A)  Virtual team. 
B)  Self-directed work team. 
C)  Autocratic team. 
D)  Matrix team.

Question 6

All of the following are characteristics of a counselor:

Accepted Answer

A)  Good coach. 
B)  Good listener. 
C)  Provides guidance. 
D)  Provides encouragement. 
A)  Good coach. 
B)  Good listener. 
C)  Provides guidance. 
D)  Provides encouragement.

Question 7

When is a task group necessary?

Accepted Answer

Anytime a task requires input

Question 8

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

Accepted Answer

A)  Teams function better when they have ten or more people in them. 
B)  Team members should have complementary skills. 
C)  Teams should be committed to objectives that are realistic and specific. 
D)  Team members should be committed to the group and the performance of the group. 
A)  Teams function better when they have ten or more people in them. 
B)  Team members should have complementary skills. 
C)  Teams should be committed to objectives that are realistic and specific. 
D)  Team members should be committed to the group and the performance of the group.

Question 9

Aside from referring an employee to some source of assistance there is nothing else the supervisor can do to cope with the factors affecting an employee's morale.

Accepted Answer

A) True 
 B)False

Question 10

Highly effective teams are always supporting and encouraging of one another.

Accepted Answer

A) True 
 B)False

Question 11

What does organizational development strive to address?

Accepted Answer

Organizational development str

Question 12

Which of the following is another term for organizational development (OD)?

Accepted Answer

A)  Counseling. 
B)  Guiding. 
C)  Process consultation. 
D)  Surveying. 
A)  Counseling. 
B)  Guiding. 
C)  Process consultation. 
D)  Surveying.

Question 13

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

Accepted Answer

A) True 
 B)False

Question 14

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

Accepted Answer

A) True 
 B)False

Question 15

All of the following are internal factors that influence employee morale, EXCEPT:

Accepted Answer

A)  Relations with coworkers. 
B)  Inclement weather. 
C)  Problems with friends. 
D)  Job security. 
A)  Relations with coworkers. 
B)  Inclement weather. 
C)  Problems with friends. 
D)  Job security.

Question 16

Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.

Accepted Answer

A) True 
 B)False

Question 17

The supervisor's main role as counselor is to help the employee get his or her life back together.

Accepted Answer

A) True 
 B)False

Question 18

Increasingly, companies are developing paid time off programs where employees can use their accrued time off for personal reasons rahter than solely for illnesses or vacations.

Accepted Answer

A) True 
 B)False

Question 19

In order for an employee assistance program (EAP) to be effective, the supervisor should not get involved once the EAP is handling the situation.

Accepted Answer

A) True 
 B)False

Question 20

Which of the following is NOT a common reason for the formation of work groups?

Accepted Answer

A)  Problem solving. 
B)  Social loafing. 
C)  Companionship. 
D)  Labor union mandates. 
A)  Problem solving. 
B)  Social loafing. 
C)  Companionship. 
D)  Labor union mandates.

Morale helps achieve teamwork, therefore, there cannot be high levels of teamwork in a work team if morale is low.

Studies of workplace violence have shown that the victims usually do not know their assailants.

Which of the following is NOT a reason why a work group is cohesive?

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Audrey works for a team that sets its own targets and goals after consulting with higher management. Audrey probably works in a/n:

All of the following are characteristics of a counselor:

When is a task group necessary?

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

Aside from referring an employee to some source of assistance there is nothing else the supervisor can do to cope with the factors affecting an employee's morale.

Highly effective teams are always supporting and encouraging of one another.

What does organizational development strive to address?

Which of the following is another term for organizational development (OD)?

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

All of the following are internal factors that influence employee morale, EXCEPT:

Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.

The supervisor's main role as counselor is to help the employee get his or her life back together.

Increasingly, companies are developing paid time off programs where employees can use their accrued time off for personal reasons rahter than solely for illnesses or vacations.

In order for an employee assistance program (EAP) to be effective, the supervisor should not get involved once the EAP is handling the situation.

Which of the following is NOT a common reason for the formation of work groups?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters

Exam 12: Managing Work Groups: Teamwork, Morale and Counseling

Morale helps achieve teamwork, therefore, there cannot be high levels of teamwork in a work team if morale is low.

Studies of workplace violence have shown that the victims usually do not know their assailants.

Which of the following is NOT a reason why a work group is cohesive?

Employee morale reflects how effectively a supervisor is performing his or her managerial responsibilities.

Audrey works for a team that sets its own targets and goals after consulting with higher management. Audrey probably works in a/n:

All of the following are characteristics of a counselor:

When is a task group necessary?

Which of the following conclusions about work teams was NOT identified by Katzenbach and Smith?

Aside from referring an employee to some source of assistance there is nothing else the supervisor can do to cope with the factors affecting an employee's morale.

Highly effective teams are always supporting and encouraging of one another.

What does organizational development strive to address?

Which of the following is another term for organizational development (OD)?

The supervisor plays a key role in coordinating efforts throughout the company to prevent workplace violence.

Employee morale will likely decline if needed changes are not made after an attitude survey has been conducted.

All of the following are internal factors that influence employee morale, EXCEPT:

Katzenbach and Smith found that small work teams of ten members or fewer are more likely to be effective than larger work teams.

The supervisor's main role as counselor is to help the employee get his or her life back together.

Increasingly, companies are developing paid time off programs where employees can use their accrued time off for personal reasons rahter than solely for illnesses or vacations.

In order for an employee assistance program (EAP) to be effective, the supervisor should not get involved once the EAP is handling the situation.

Which of the following is NOT a common reason for the formation of work groups?

Supervising in Uncertain Times

The Managerial Functions

Communication: the Vital Link in Supervisory Management

Motivational Principles As Applied to Supervision

Solving Problems: Decision Making and the Supervisor

Positive Discipline

Supervisory Planning

Supervisory Organizing at the Departmental Level

The Supervisor and Employee Recruitment, Selection, Orientation and Training

Performance Management: Appraising, Coaching, Promoting, and Compensating

Supervisory Leadership and the Management of Change

Supervising a Diverse Workforce

Fundamentals of Controlling

Resolving Conflicts in the Workplace

Filters