Question 1

Which of the following represent the primary activities of a firm?

Accepted Answer

A) Inbound logistics,operations,outbound logistics,sales and marketing,and service 
B) Inbound logistics,operations,outbound logistics,technology,and service 
C) Procurement,inbound logistics,operations,technology,and outbound logistics 
D) Procurement,operations,technology,sales and marketing,and services 
E) Organization infrastructure,human resources,technology,and procurement 
A) Inbound logistics,operations,outbound logistics,sales and marketing,and service 
B) Inbound logistics,operations,outbound logistics,technology,and service 
C) Procurement,inbound logistics,operations,technology,and outbound logistics 
D) Procurement,operations,technology,sales and marketing,and services 
E) Organization infrastructure,human resources,technology,and procurement

Question 2

What are the major factors to consider when performing a strategic systems analysis?

Accepted Answer

One major factor is the structure of the

Question 3

The divergent viewpoints about how resources,rewards,and punishments should be distributed,and the struggles resulting from these differences are known as organizational:

Accepted Answer

A) culture. 
B) politics. 
C) structure. 
D) environments. 
E) business processes. 
A) culture. 
B) politics. 
C) structure. 
D) environments. 
E) business processes.

Question 4

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

Accepted Answer

A) True 
 B)False

Question 5

Customers are one of the competitive forces that affect an organization's ability to compete.

Accepted Answer

A) True 
 B)False

Question 6

As discussed in the chapter opening case,which of the following statements about Starbucks is not true?

Accepted Answer

A) Starbucks strives to offer customers high-quality coffee,friendly servers,and customer friendly stores. 
B) Starbucks plans to increase its online sales of coffee products using new technology. 
C) Starbucks plans to use IT innovations to enhance the customer experience. 
D) Starbucks is trying to create a unique customer experiences in stores. 
E) Starbucks is planning to sell coffee,branded mugs,and espresso machines on its website. 
A) Starbucks strives to offer customers high-quality coffee,friendly servers,and customer friendly stores. 
B) Starbucks plans to increase its online sales of coffee products using new technology. 
C) Starbucks plans to use IT innovations to enhance the customer experience. 
D) Starbucks is trying to create a unique customer experiences in stores. 
E) Starbucks is planning to sell coffee,branded mugs,and espresso machines on its website.

Question 7

A virtual company:

Accepted Answer

A) uses networks to link people,assets,and ideas. 
B) uses Internet technology to maintain a virtual storefront. 
C) uses Internet technology to maintain a networked community of users. 
D) provides entirely Internet-driven services or virtual products. 
E) is limited by traditional organizational boundaries. 
A) uses networks to link people,assets,and ideas. 
B) uses Internet technology to maintain a virtual storefront. 
C) uses Internet technology to maintain a networked community of users. 
D) provides entirely Internet-driven services or virtual products. 
E) is limited by traditional organizational boundaries.

Question 8

A(n)________ is an activity for which a firm is a world-class leader.

Accepted Answer

A) expertise area 
B) competitive advantage 
C) growth driver 
D) efficiency 
E) core competency 
A) expertise area 
B) competitive advantage 
C) growth driver 
D) efficiency 
E) core competency

Question 9

All of the following are IT-enabled products and services providing competitive advantage except:

Accepted Answer

A) Amazon's one-click shopping. 
B) Apple's iTunes. 
C) Ping's golf club customization. 
D) PayPal's online person-to-person payment system. 
E) Nike's use of celebrities to market their products. 
A) Amazon's one-click shopping. 
B) Apple's iTunes. 
C) Ping's golf club customization. 
D) PayPal's online person-to-person payment system. 
E) Nike's use of celebrities to market their products.

Question 10

You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems.What will you advise as the first step?

Accepted Answer

A) Identify the business ecosystem the distributor is in 
B) Implement a strategic transition to the new system 
C) Perform a strategic systems analysis 
D) Benchmark existing systems 
E) Set up a strategic transition 
A) Identify the business ecosystem the distributor is in 
B) Implement a strategic transition to the new system 
C) Perform a strategic systems analysis 
D) Benchmark existing systems 
E) Set up a strategic transition

Question 11

Routines are also called standard operating procedures.

Accepted Answer

A) True 
 B)False

Question 12

The parts of an organization's infrastructure,human resources,technology,and procurement that make the delivery of the firm's products or services possible are known as ________ activities.

Accepted Answer

A) primary 
B) auxiliary 
C) secondary 
D) service 
E) support 
A) primary 
B) auxiliary 
C) secondary 
D) service 
E) support

Question 13

When a firm buys on the marketplace what it cannot make itself,the costs incurred are referred to as:

Accepted Answer

A) switching costs. 
B) network costs. 
C) procurement. 
D) agency costs. 
E) transaction costs. 
A) switching costs. 
B) network costs. 
C) procurement. 
D) agency costs. 
E) transaction costs.

Question 14

The effect of the Internet has been to increase the bargaining power of customers.

Accepted Answer

A) True 
 B)False

Question 15

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

Accepted Answer

A) product differentiation 
B) market niche 
C) mass customization 
D) process efficiency 
E) low-cost leadership 
A) product differentiation 
B) market niche 
C) mass customization 
D) process efficiency 
E) low-cost leadership

Question 16

Hilton Hotels uses its OnQ system for which of the following purposes?

Accepted Answer

A) To lower its operating costs 
B) To benchmark its progress against competitors 
C) To create synergies with its suppliers 
D) To take advantage of network economics 
E) To estimate each guest's profitability and give additional privileges to profitable customers 
A) To lower its operating costs 
B) To benchmark its progress against competitors 
C) To create synergies with its suppliers 
D) To take advantage of network economics 
E) To estimate each guest's profitability and give additional privileges to profitable customers

Question 17

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

Accepted Answer

A) Benchmarking 
B) Best practices 
C) Value chain analysis 
D) Strategic systems analysis 
E) Secondary activities 
A) Benchmarking 
B) Best practices 
C) Value chain analysis 
D) Strategic systems analysis 
E) Secondary activities

Question 18

According to the ________ definition of organizations,an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.

Accepted Answer

A) microeconomic 
B) macroeconomic 
C) sociotechnical 
D) behavioral 
E) psychological 
A) microeconomic 
B) macroeconomic 
C) sociotechnical 
D) behavioral 
E) psychological

Question 19

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

Accepted Answer

A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants 
E) Low number of customers 
A) Product differentiation 
B) Traditional competitors 
C) Low number of suppliers 
D) New market entrants 
E) Low number of customers

Question 20

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n)________ bureaucracy.

Accepted Answer

A) machine 
B) professional 
C) divisionalized 
D) multidivisional 
E) ad hoc 
A) machine 
B) professional 
C) divisionalized 
D) multidivisional 
E) ad hoc

Which of the following represent the primary activities of a firm?

What are the major factors to consider when performing a strategic systems analysis?

The divergent viewpoints about how resources,rewards,and punishments should be distributed,and the struggles resulting from these differences are known as organizational:

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

Customers are one of the competitive forces that affect an organization's ability to compete.

As discussed in the chapter opening case,which of the following statements about Starbucks is not true?

A virtual company:

A(n)________ is an activity for which a firm is a world-class leader.

All of the following are IT-enabled products and services providing competitive advantage except:

You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems.What will you advise as the first step?

Routines are also called standard operating procedures.

The parts of an organization's infrastructure,human resources,technology,and procurement that make the delivery of the firm's products or services possible are known as ________ activities.

When a firm buys on the marketplace what it cannot make itself,the costs incurred are referred to as:

The effect of the Internet has been to increase the bargaining power of customers.

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

Hilton Hotels uses its OnQ system for which of the following purposes?

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

According to the ________ definition of organizations,an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n)________ bureaucracy.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters

Exam 3: Information Systems,organizations,and Strategy

Which of the following represent the primary activities of a firm?

What are the major factors to consider when performing a strategic systems analysis?

The divergent viewpoints about how resources,rewards,and punishments should be distributed,and the struggles resulting from these differences are known as organizational:

When the output of some units in a firm can be used as inputs to other units,synergies develop,which can lower costs and generate profits.

Customers are one of the competitive forces that affect an organization's ability to compete.

As discussed in the chapter opening case,which of the following statements about Starbucks is not true?

A virtual company:

A(n)________ is an activity for which a firm is a world-class leader.

All of the following are IT-enabled products and services providing competitive advantage except:

You are consulting for a natural food products distributor who is interested in determining the benefits it could achieve from implementing new information systems.What will you advise as the first step?

Routines are also called standard operating procedures.

The parts of an organization's infrastructure,human resources,technology,and procurement that make the delivery of the firm's products or services possible are known as ________ activities.

When a firm buys on the marketplace what it cannot make itself,the costs incurred are referred to as:

The effect of the Internet has been to increase the bargaining power of customers.

Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.

Hilton Hotels uses its OnQ system for which of the following purposes?

Which of the following would a company employ to measure and compare its business processes to similar processes of other companies within their industry?

According to the ________ definition of organizations,an organization is seen as a means by which capital and labor are transformed by the organization into outputs to the environment.

Which of the following marketplace forces would be of least concern to a manufacturer of deep-sea oil rigs?

Mintzberg classifies a large bureaucracy existing in a slowly changing environment that produces standard products and is dominated by centralized management as a(n)________ bureaucracy.

Information Systems in Global Business Today

Global E-Business and Collaboration

Ethical and Social Issues in Information Systems

It Infrastructure and Emerging Technologies

Foundations of Business Intelligence:

Telecommunications, the Internet, and Wireless Technology

Securing Information Systems

Achieving Operational Excellence and Customer Intimacy:

E-Commerce: Digital Markets, digital Goods

Managing Knowledge and Artificial Intelligence

Enhancing Decision Making

Building Information Systems

Managing Projects

Managing Global Systems

Filters