Question 1

Studies of children from preschool to early adolescence show that boys try to get their way by ordering one another around.

Accepted Answer

A) True 
 B)False

Question 2

What do the avoiding and accommodating conflict styles have in common?

Accepted Answer

A)  Both have lose-win outcomes. 
B)  Both have lose-lose outcomes. 
C)  Both take a nonassertive approach. 
D)  Both strengthen relationships. 
A)  Both have lose-win outcomes. 
B)  Both have lose-lose outcomes. 
C)  Both take a nonassertive approach. 
D)  Both strengthen relationships.

Question 3

According to research,which statement best describes the differences between the behaviour of men and women in conflict situations?

Accepted Answer

A)  The differences are insignificant. 
B)  The differences are small. 
C)  The differences are substantial. 
D)  The differences strongly support traditional gender stereotypes. 
A)  The differences are insignificant. 
B)  The differences are small. 
C)  The differences are substantial. 
D)  The differences strongly support traditional gender stereotypes.

Question 4

Match each of the following crazymakers with its description.
-This person almost brings what's bothering him to the surface,but never quite comes out and expresses himself.

Accepted Answer

A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider 
A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider

Question 5

Why is win-win negotiation seldom used?

Accepted Answer

A)  It requires at least one willing, cooperative party. 
B)  Emotional reactions prevent constructive solutions. 
C)  People are overly-familiar with it and don't take it seriously. 
D)  It can be very time consuming. 
A)  It requires at least one willing, cooperative party. 
B)  Emotional reactions prevent constructive solutions. 
C)  People are overly-familiar with it and don't take it seriously. 
D)  It can be very time consuming.

Question 6

Which of the following are "crazymakers?"

Accepted Answer

A)  people who use disguised forms of aggression 
B)  people who avoid stating what they truly think or feel 
C)  people who use aggressive behaviour without malicious intent 
D)  people who use aggressive behaviour to confuse and disturb others 
A)  people who use disguised forms of aggression 
B)  people who avoid stating what they truly think or feel 
C)  people who use aggressive behaviour without malicious intent 
D)  people who use aggressive behaviour to confuse and disturb others

Question 7

University students have an average of seven arguments per week.

Accepted Answer

A) True 
 B)False

Question 8

Which statement best describes functional conflict in the workplace?

Accepted Answer

A)  It avoids divisive issues. 
B)  It minimizes argument of issues. 
C)  It encourages argument of issues. 
D)  It focuses more on personalities than issues. 
A)  It avoids divisive issues. 
B)  It minimizes argument of issues. 
C)  It encourages argument of issues. 
D)  It focuses more on personalities than issues.

Question 9

Tara is leading a discussion on terms of reference for a committee she is on at work.There is significant disagreement amongst the committee members on what should be in the terms of reference.What is this an example of?

Accepted Answer

A)  dysfunctional conflict 
B)  functional conflict 
C)  conflict rituals 
D)  symmetrical conflict 
A)  dysfunctional conflict 
B)  functional conflict 
C)  conflict rituals 
D)  symmetrical conflict

Question 10

In collaboration,you find a creative way to satisfy both parties.

Accepted Answer

A) True 
 B)False

Question 11

Describe functional and dysfunctional conflict in the workplace and provide an example for each.

Accepted Answer

Functional conflict in the workplace ref

Question 12

How do the Inuit settle their conflicts?

Accepted Answer

A)  boycotting trade 
B)  negotiation 
C)  poetry contests 
D)  warfare 
A)  boycotting trade 
B)  negotiation 
C)  poetry contests 
D)  warfare

Question 13

Match each of the following crazymakers with its description.
-This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Accepted Answer

A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider 
A)  mind reader 
B)  crisis tickler 
C)  guiltmaker 
D)  pseudoaccommodator 
E)  Avoider

Question 14

Describe direct aggression and passive aggression and provide an example for each.

Accepted Answer

Direct aggression is a form of aggressio

Question 15

What is the difference between compromise and the win-win conflict style?

Accepted Answer

A)  Arriving at a compromise usually takes more effort. 
B)  In a compromise, both sides must sacrifice some of their goals. 
C)  In a win-win negotiation, both sides get some of their essential goals met. 
D)  A win-win usually takes more effort. 
A)  Arriving at a compromise usually takes more effort. 
B)  In a compromise, both sides must sacrifice some of their goals. 
C)  In a win-win negotiation, both sides get some of their essential goals met. 
D)  A win-win usually takes more effort.

Question 16

How do gender and culture influence the way people manage conflict?

Accepted Answer

Gender and culture can have a significan

Question 17

Which term refers to an indirect expression of aggression that occurs when a communicator expresses hostility in an obscure or manipulative way?

Accepted Answer

A)  competing 
B)  direct aggression 
C)  passive aggression 
D)  criticism 
A)  competing 
B)  direct aggression 
C)  passive aggression 
D)  criticism

Studies of children from preschool to early adolescence show that boys try to get their way by ordering one another around.

What do the avoiding and accommodating conflict styles have in common?

According to research,which statement best describes the differences between the behaviour of men and women in conflict situations?

Match each of the following crazymakers with its description. -This person almost brings what's bothering him to the surface,but never quite comes out and expresses himself.

Why is win-win negotiation seldom used?

Which of the following are "crazymakers?"

University students have an average of seven arguments per week.

Which statement best describes functional conflict in the workplace?

Tara is leading a discussion on terms of reference for a committee she is on at work.There is significant disagreement amongst the committee members on what should be in the terms of reference.What is this an example of?

In collaboration,you find a creative way to satisfy both parties.

Describe functional and dysfunctional conflict in the workplace and provide an example for each.

How do the Inuit settle their conflicts?

Match each of the following crazymakers with its description. -This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Describe direct aggression and passive aggression and provide an example for each.

What is the difference between compromise and the win-win conflict style?

How do gender and culture influence the way people manage conflict?

Which term refers to an indirect expression of aggression that occurs when a communicator expresses hostility in an obscure or manipulative way?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters

Exam 10: Managing Interpersonal Conflicts

Studies of children from preschool to early adolescence show that boys try to get their way by ordering one another around.

What do the avoiding and accommodating conflict styles have in common?

According to research,which statement best describes the differences between the behaviour of men and women in conflict situations?

Match each of the following crazymakers with its description. -This person almost brings what's bothering him to the surface,but never quite comes out and expresses himself.

Why is win-win negotiation seldom used?

Which of the following are "crazymakers?"

University students have an average of seven arguments per week.

Which statement best describes functional conflict in the workplace?

Tara is leading a discussion on terms of reference for a committee she is on at work.There is significant disagreement amongst the committee members on what should be in the terms of reference.What is this an example of?

In collaboration,you find a creative way to satisfy both parties.

Describe functional and dysfunctional conflict in the workplace and provide an example for each.

How do the Inuit settle their conflicts?

Match each of the following crazymakers with its description. -This person handles conflict by trying to make her partner feel responsible for causing her discomfort.

Describe direct aggression and passive aggression and provide an example for each.

What is the difference between compromise and the win-win conflict style?

How do gender and culture influence the way people manage conflict?

Which term refers to an indirect expression of aggression that occurs when a communicator expresses hostility in an obscure or manipulative way?

A First Look at Interpersonal Communications

Communication and Identity: Creating and Presenting the Self

Perception: What You See Is What You Get

Emotions: Feeling, Thinking, and Communicating

Language: Barrier and Bridge

Nonverbal Communication: Messages Beyond Words

Listening: More Than Meets the Ear

Communication and Relational Dynamics

Improving Communication Climates

Filters