Question 1

When using the direct approach in your negative news messages,you should open with a ________.

Accepted Answer

A)  sincere apology 
B)  buffer statement 
C)  disclaimer limiting your responsibility 
D)  clear statement of the bad news 
A)  sincere apology 
B)  buffer statement 
C)  disclaimer limiting your responsibility 
D)  clear statement of the bad news

Question 2

When conveying negative organizational news,you should ________.

Accepted Answer

A)  utilize the element of surprise to buy time to prepare a response 
B)  try to minimize the element of surprise 
C)  ideally use the direct approach 
D)  close with a clear expression of optimism 
A)  utilize the element of surprise to buy time to prepare a response 
B)  try to minimize the element of surprise 
C)  ideally use the direct approach 
D)  close with a clear expression of optimism

Question 3

Describe the elements of a bad-news message that uses the direct approach.

Accepted Answer

The opening should start with a clear st

Question 4

Which of the following is NOT a goal of negative messages?

Accepted Answer

A)  Avoiding a lawsuit 
B)  Ensuring the acceptance of the bad news 
C)  Reducing further correspondence on the matter 
D)  Maintaining the organization's good image 
A)  Avoiding a lawsuit 
B)  Ensuring the acceptance of the bad news 
C)  Reducing further correspondence on the matter 
D)  Maintaining the organization's good image

Question 5

A buffer should get the readers in a positive frame of mind by letting them think that they will be pleased with the news they are about to hear.

Accepted Answer

A) True 
 B)False

Question 6

Which of the following is a guideline for closing a negative message organized using the indirect approach?

Accepted Answer

A)  Avoid a certain conclusion. 
B)  Encourage additional communication or discussion. 
C)  Act as though the negative news never happened. 
D)  Build good will. 
A)  Avoid a certain conclusion. 
B)  Encourage additional communication or discussion. 
C)  Act as though the negative news never happened. 
D)  Build good will.

Question 7

Which of the following is true regarding social media and other communication technologies in a social media environment?

Accepted Answer

A)  Companies should limit their online presence to prevent online attacks and malicious campaigns. 
B)  Social media and other communication technologies have created the challenge of responding to online rumours, false information, and attacks on company reputation. 
C)  Companies should respond to each and every rumour or piece of negative information that appears in social media. 
D)  Companies should wait until a negative situation occurs to engage with customers in a social media environment. 
A)  Companies should limit their online presence to prevent online attacks and malicious campaigns. 
B)  Social media and other communication technologies have created the challenge of responding to online rumours, false information, and attacks on company reputation. 
C)  Companies should respond to each and every rumour or piece of negative information that appears in social media. 
D)  Companies should wait until a negative situation occurs to engage with customers in a social media environment.

When using the direct approach in your negative news messages,you should open with a ________.

When conveying negative organizational news,you should ________.

Describe the elements of a bad-news message that uses the direct approach.

Which of the following is NOT a goal of negative messages?

A buffer should get the readers in a positive frame of mind by letting them think that they will be pleased with the news they are about to hear.

Which of the following is a guideline for closing a negative message organized using the indirect approach?

Which of the following is true regarding social media and other communication technologies in a social media environment?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

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Exam 8: Writing Negative Messages

When using the direct approach in your negative news messages,you should open with a ________.

When conveying negative organizational news,you should ________.

Describe the elements of a bad-news message that uses the direct approach.

Which of the following is NOT a goal of negative messages?

A buffer should get the readers in a positive frame of mind by letting them think that they will be pleased with the news they are about to hear.

Which of the following is a guideline for closing a negative message organized using the indirect approach?

Which of the following is true regarding social media and other communication technologies in a social media environment?

Understanding Business Communication in Today's Workplace

Mastering Team Skills and Interpersonal Communication

Planning Business Messages

Writing Business Messages

Completing Business Messages

Crafting Messages for Electronic Media

Writing Routine and Positive Messages

Writing Persuasive Messages

Understanding and Planning Reports and Proposals

Writing and Completing Reports and Proposals

Developing Oral and Online Presentations

Building Careers and Writing Resumés

Applying and Interviewing for Employment

Filters