Exam 7: Writing Routine and Positive Messages

The closing of a routine request message should include ________.

Because good news is always welcome,you should ________.

When responding to a claim when your company is at fault,you should not take or assign personal responsibility for setting matters straight.

When making claims or requesting adjustments,you should always maintain a professional ________.

What are the guidelines for creating informative messages?

When granting claims and requests for adjustment when your company is at fault,you should NOT ________.

When granting claims and requests for adjustment when your company is at fault,you should ________.

Good-news announcements are often communicated in a ________,a specialized document used to share relevant information with the news media.

Sandra's new laptop is not running some key applications.She sends an email to the company's customer care centre explaining the problem.This is an example of a routine request for ________.

Describe the advantages social media releases have over traditional news releases.

When writing condolences,you should ________.

The body of a request for information should ________.

When explaining and justifying your routine request in the body of your message,you should start with your ________ request.

Since informative messages are not solicited by the reader,state the purpose of the message only in the body of the message.