Exam 17: Pricing of Services
Exam 1: Introduction to Services80 Questions
Exam 2: Conceptual Framework of the Book: the Gaps Model of Service Quality79 Questions
Exam 3: Consumer Behavior in Services81 Questions
Exam 4: Customer Expectations of Service80 Questions
Exam 5: Customer Perceptions of Service80 Questions
Exam 6: Listening to Customers Through Research80 Questions
Exam 7: Building Customer Relationships80 Questions
Exam 8: Service Recovery80 Questions
Exam 9: Service Innovation and Design79 Questions
Exam 10: Customer-Defined Service Standards78 Questions
Exam 11: Physical Evidence and the Servicescape76 Questions
Exam 12: Employees Roles in Service Delivery80 Questions
Exam 13: Customers Roles in Service Delivery80 Questions
Exam 14: Delivering Service Through Intermediaries and Electronic Channels79 Questions
Exam 15: Managing Demand and Capacity80 Questions
Exam 16: Integrated Marketing Communications80 Questions
Exam 17: Pricing of Services80 Questions
Exam 18: The Financial and Economic Impact of Service80 Questions
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Bell Atlantic NYNEX Mobile introduced its Talk Along portable phone service at a price of $14.99 a month. Bell Atlantic is using a(n) _____ pricing strategy.
(Multiple Choice)
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Price signaling is typical in markets with a high concentration of sellers.
(True/False)
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In a _____ pricing strategy, new services are introduced at high prices with large promotional expenditures.
(Multiple Choice)
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Demand-based pricing does not consider that customers might be sensitive to nonmonetary prices and may judge quality on the basis of price.
(True/False)
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American Woman Fitness Centers offer first-time customers a 3-month membership for $59, a saving of $20 off the regular 3-month membership price. American Woman Fitness Centers' pricing strategy is aligned with which of the following customer definitions of value?
(Multiple Choice)
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Because most people like to get tattoos and body piercings on the weekends, a tattoo parlor in Portland, Maine, offers a reduced rate Monday to Thursday for all of its services. Prices on Friday and Saturday are 45 percent higher than they are during the rest of the week. The tattoo parlor is using a(n) _____ pricing strategy.
(Multiple Choice)
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Which of the following is NOT a type of differential used by service providers to synchronize demand and supply?
(Multiple Choice)
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Which of the following approaches to pricing considers that customers may judge quality on the basis of pace?
(Multiple Choice)
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The ad for legal services that Marla saw indicated the lawyers would receive no money unless their client did. To Marla, this statement indicated the legal firm offering this service was using:
(Multiple Choice)
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To calculate what it charges a client, a detective agency charges $200 a day direct costs plus an additional $50 per day to pay for office expenses, licenses and other fixed costs and fifteen percent of full costs for the profit margin. What type of pricing strategy is being used by the detective agency?
(Multiple Choice)
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Search costs are the costs invested to identify and choose from services you desire.
(True/False)
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The basic formula for _____ is Price = Direct costs + Overhead + Profit margin.
(Multiple Choice)
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One of the problems associated with cost-based pricing is the heterogeneity of services, which limits comparability.
(True/False)
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Which of the following statements describes a problem in cost-based pricing for services?
(Multiple Choice)
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What are the two types of market segmentation commonly used by service providers?
(Short Answer)
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University presidents often have access to funding to pay to have widely recognized people, such as Mikhail Gorbachev, Maya Angelou or Jimmy Carter come to their campuses as speakers. When negotiating with speakers' bureaus for the services of these individuals, college presidents are primarily concerned with the "get" component of a service and monetary price is not of primary concern. What types of pricing strategies should the speakers' bureau use if they wish to appeal to the value as defined by the university presidents?
(Essay)
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Accountants, architects, interior decorators, marriage counselors and lawyers typically use a _____ pricing strategy.
(Multiple Choice)
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If you visit a county or state fair, you will pay a basic admission fee plus other fees if you want to enjoy any of the amusement rides. County and state fairs that price this way is using:
(Multiple Choice)
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_____ is a form of competition-based pricing that involves charging the most prevalent price on the market for a service.
(Multiple Choice)
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