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    Exam 4: Attitudes, Emotions, and Ethics
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    A Flight Attendant Who Is Expected to Act Cheerful and Happy
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A Flight Attendant Who Is Expected to Act Cheerful and Happy

Question 95

Question 95

Multiple Choice

A flight attendant who is expected to act cheerful and happy as a part of the job would likely experience:


A) emotional deviance.
B) positive emotional contagion.
C) emotional labor.
D) a decrease in emotional intelligence.

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