TeamBuilds Is a Service Organization That Has Corporate Teams Pay

TeamBuilds is a service organization that has corporate teams pay $7,500 for an all-day team-building session with a management consultant while they work together on renovating a Habitat for Humanity home.The _____ would be an influence if there were a significant difference between what TeamBuilds says it provides to customers and what it actually provides.

A) gap model of service quality
B) service pyramid
C) four dimensions of service quality
D) service paradigm
E) service delineation matrix

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