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Whenever a Customer Buys a Stencil at Stencil Works,a Sales

Question 21

Multiple Choice

Whenever a customer buys a stencil at Stencil Works,a sales clerk asks the customer whether she needs brushes,paints,or tape for her stenciling project.In other words,the sales clerk engages in:


A) suggestion selling
B) trading up
C) bait and switch
D) customer relationship retailing
E) service-disguised selling

Correct Answer:

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