A New Employee with a Physical Deformity Applied to Work

A new employee with a physical deformity applied to work at a restaurant chain as a hostess. She had considerable experience as a hostess, and was hired. Although she worked as a hostess for a few weeks, she was soon assigned to work as a cook. The manager told her she would never be able to work as a hostess again because customers had complained about her appearance. Which of the following is true of this situation?

A) This is a case of appearance discrimination related to a disability, and thus is illegal under the ADA.
B) This is the manager's prerogative; customers are always right.
C) Although this is an unfortunate situation, the manager had no choice.
D) B and C above only.

Correct Answer:

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