Green Earth, an Environmental Organization in Oklahoma, Recently Recruited Phyllis

Green Earth, an environmental organization in Oklahoma, recently recruited Phyllis Galvan as a project coordinator. Galvan's manager has noticed that ever since she has joined, she has been extremely positive about her work and takes up challenges without complaining. In addition, she maintains a positive ambience by helping out colleagues and smiling at everyone she interacts with. Her behavior has had a positive effect on her colleagues who have started behaving in a similar manner now. Which of the following concepts is demonstrated in this example?

A) emotional dissonance
B) Ben Franklin effect
C) unit bias
D) anchoring effect
E) emotional contagion

Correct Answer:

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