Multiple Choice
When calculating billable hours, which of the following should be included?
I The number of hours a employee has available to service customers
Ii The number of hours a employee spends on training that is related to improving customer services
Iii Annual leave and sick leave
A) i only
B) i and ii
C) i and iii
D) i, ii and iii
Correct Answer:
Verified
Correct Answer:
Verified
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