Which of the Following Statements Describe a Difference Between the Value

Which of the following statements describe a difference between the value chain of a service firm and the value chain of a merchandising firm?

A) Human resource as a support activity only appears in a service firm value chain.
B) Research and development activity only appears in a service firm value chain.
C) Marketing only appears in a merchandising firm value chain.
D) Customer support only appears in a service firm value chain.

Correct Answer:

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