The Ultimate Performance Measure Is Expressed in Financial Terms; However

The ultimate performance measure is expressed in financial terms; however, it is often difficult to relate non-financial measures to financial outcomes. Which of the following may be reasons for apparent success in improving non-financial measures not translating into financial improvement?

A) Failure to utilise freed-up resources
B) Identifying incorrect critical success factors
C) Incorrect design of performance measures
D) All of the given answers

Correct Answer:

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