Kelly Needs to Write an Internal Operational Message Explaining a Policy

Kelly needs to write an internal operational message explaining a policy change for completing travel reimbursement forms. The most appropriate way of presenting this information is:

A) a casual internal operational message.
B) a moderately formal internal operational message.
C) a formal internal operational message.
D) either a casual or informal internal operational message.
E) either a casual, or moderately formal external operational message.

Correct Answer:

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