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Managers Have Discovered That a Quality Approach to Doing Business

Question 90

Multiple Choice

Managers have discovered that a quality approach to doing business:


A) is much more expensive than a nonquality focus,but worth it.
B) can lower employee turnover,increase market share,and decrease costs.
C) is easier to achieve than expected when TQM is implemented in an existing business.
D) works in manufacturing but is not applicable to the purchasing process.

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