Simon Was Dissatisfied with the Meal and Service He Received

Simon was dissatisfied with the meal and service he received at a restaurant, so he complained. The manager came out and was arrogant to Simon, and Simon felt like he was trying to blame him for the bad experience he had by saying he was too picky. Simon vowed never to eat at that restaurant again. Which reason for changing providers does this represent?

A) involuntary switching
B) responses to service failures
C) pricing
D) attraction by competitors
E) ethical problems

Correct Answer:

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