Kristen Purchased a Chair and Ottoman from a National Chain

Kristen purchased a chair and ottoman from a national chain furniture store. After only six months, the fabric started to fade and tear in some spots. While she didn't spend much money on this chair, she did expect it to last longer than that. Kristen most likely experienced _____.

A) satisfaction
B) dissatisfaction
C) nonsatisfaction
D) elation
E) guilt

Correct Answer:

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