A Nurse Manager Has Identified That a Major Time Waster

A nurse manager has identified that a major time waster is the amount of time spent on the telephone each day. Which strategy would help reduce this time?

A) Answer the phone, "Hello, how are you?"
B) Send all calls to voice mail.
C) Use e-mail for potentially troublesome issues.
D) Set a specific block of time to return calls.

Correct Answer:

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