The Nurse Was Reported for Not Following Unit Policy in Relaying

The nurse was reported for not following unit policy in relaying a client's complaint regarding another staff member. During a meeting, the nurse insists he managed the situation appropriately. How should the manager respond?

A) "Let's schedule another meeting for later in the week after you have had time to reflect on the situation a little more."
B) "Let's explore some alternative solutions to what happened."
C) "I am going to request a meeting for both of us and the human resources director."
D) "As I see it, the problem is your inability to follow the simplest of unit policies and to take direction."

Correct Answer:

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