A Medical-Surgical Nurse Manager Has Received a Complaint by a Client

A medical-surgical nurse manager has received a complaint by a client regarding the noise level on the unit. The manager reviews the schedule and harshly reprimands the nursing staff who cared for the client. What is the evaluation of this manager's action?

A) It is appropriate and timely.
B) The action is inappropriate and increases the nursing staff's level of stress.
C) The action is inappropriate and should be reported.
D) It is appropriate and should be a model for future disciplinary actions.

Correct Answer:

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