Over the Last Six Months, Patient Satisfaction Surveys Have Begun

Over the last six months, patient satisfaction surveys have begun to mention that the facility is not as clean as expected. How should an administrator using evidence-based management (EBM) strategies deal with this information?

A) Recall that the hospital has been running at full capacity for over one year.
B) Recall that the manager of the housekeeping department was on vacation for a month during this time.
C) Accept this information as accurate and work to reverse the trend.
D) Forward the information to the housekeeping manager and demand an explanation.

Correct Answer:

Verified

Unlock this answer now
Get Access to more Verified Answers free of charge

Access For Free