Car City Is Divided into Three Divisions: New Car Sales

Car City is divided into three divisions: new car sales (NCS), used car sales (UCS), and parts and service (PAS). Each division is supervised by a division manager. The three division managers report to the general manager. Each division is subdivided into different departments managed by a department manager. For example, the PAS division has a parts department manager and a service department manager and NCS has a department manager for auto sales and a department manager for truck sales. The following items were contained in the company's most recent responsibility report:
Required:
Identify the items that are likely considered to be controllable by the Parts and Service division.

Correct Answer:

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