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    Essentials of Business Communication Study Set 1
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    Exam 2: Planning Business Messages
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    Theresa Has Emphasized Second-Person Pronouns (You, Your) Instead of First-Person
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Theresa Has Emphasized Second-Person Pronouns (You, Your) Instead of First-Person

Question 53

Question 53

Short Answer

Theresa has emphasized second-person pronouns (you, your) instead of first-person pronouns (I/we, us, our) in a letter to a customer. She is using the __________ view.

Correct Answer:

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you
Explanation:By emphasizing...

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