Multiple Choice
Create a conversational but professional tone in letters, e-mail messages, instant messages, and memos by
A) choosing a clear format and effective document layout.
B) smiling and using good eye contact.
C) using familiar words, occasional contractions, and pronouns such as I and you.
D) using slang and IM abbreviations such as IMHO and BTW.
Correct Answer:
Verified
Correct Answer:
Verified
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