Multiple Choice
When complying with a request and writing a direct reply letter, a business communicator should include an opening that
A) summarizes the reader's claim and request.
B) delivers the most important information first.
C) explains and clarifies your position.
D) builds goodwill.
Correct Answer:
Verified
Correct Answer:
Verified
Q40: Beginning an information or action request letter
Q41: When a company receives a claim and
Q42: Be careful when responding to an inquiry
Q43: The closing of an adjustment letter should<br>A)
Q44: Goodwill messages should never be sent via
Q46: You will sound more professional and sincere
Q47: In the closing of a claim letter,
Q48: Letters of _may be written to customers
Q49: Most of the workplace messages you write
Q50: Harland is following the three-step writing plan