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Which of the Following Openings Is Most Appropriate for a Direct

Question 21

Multiple Choice

Which of the following openings is most appropriate for a direct claim letter?


A) For the past four years, we have held our annual banquet at your fine restaurant.
B) On January 31, 34 of our employees attended a banquet at your restaurant.
C) Please process a refund for $68 to reimburse us the amount we were overcharged for our banquet.
D) We were extremely upset to learn that we were charged too much for our banquet.

Correct Answer:

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