Multiple Choice
Jonathan is writing a persuasive claim letter to his wireless carrier asking for a refund for days on which his service was poor. Because he expects resistance, what should he do?
A) Appeal to the receiver's sense of responsibility and pride in the company's good name
B) Begin by asking directly for what he wants
C) Address the letter to a department or "To Whom It May Concern"
D) Show specifically how the receiver or the receiver's company caused the problem
Correct Answer:
Verified
Correct Answer:
Verified
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