In His Book, Dealing with Difficult People, Hal Plotkin Recommends

In his book, Dealing with Difficult People, Hal Plotkin recommends a six-step approach to providing feedback to such people and to helping them realize their full potential. Which of the recommendations does Plotkin identify as the first step?

A) Identify specific successes and failures.
B) Stop talking and start listening.
C) Describe the implications of the behavior.
D) Link past accomplishments to needed change.
E) Agree and follow up on a course of action.

Correct Answer:

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