Multiple Choice
When Victoria believes that a group's discussion has become hostile and nonproductive,she relies on her assertiveness skills to intervene and help the group work things out by discussion the issues that than escalating the controversy and accompanying tensions.Which of the characteristic of emotional intelligence is Victoria using?
A) empathy
B) self-awareness
C) self-regulation
D) self-confidence
E) self-assertion
Correct Answer:
Verified
Correct Answer:
Verified
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