While Improving, a Client Demands to Have a Phone Installed

While improving, a client demands to have a phone installed in the intensive care unit (ICU) room. When a nurse states, "This is not allowed. It is a unit rule." The client angrily demands to see the doctor. Which approach should the nurse use in this situation?

A) Provide an explanation for the necessity of the unit rule.
B) Assist the client to discuss anger and frustrations.
C) Call the physician and relay the request.
D) Arrange for a phone to be installed in the client's unit room.

Correct Answer:

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