A Process Improvement Tool That Provides a Graphical Record of Process

Q13: The initials "TQM" stand for _.

Q14: Quality should be defined by the manager,not

Q15: _ often is referred to as the

Q16: A value stream map is commonly used

Q17: W)Deming is most known for his work

Q19: A data driven technique for eliminating defects

Q20: _ is a procedure that defines and

Q21: Common to the ISO 9001 standards,the Malcolm

Q22: The process that includes the concept of

Q23: Process improvement programs are part of _