Do Not Eat or Tend to Personal Matters When Talking

Q68: When leaving a voice message, it is

Q69: It is appropriate to send emoticons at

Q70: Phone calls should be brief unless<br>A) You

Q71: When you are in doubt about whether

Q72: At work a phone call should be

Q74: The most common form of internal and

Q75: Common portable communication devices include:<br>A) Cell phones<br>B)

Q76: When sending an email, it is appropriate

Q77: A video conference should be treated the

Q78: Ignoring an e-mail message is rude and