Multiple Choice
Caterpillar Financial Services changed its whole payments and financing process by improving equipment,retraining employees,and connecting customers to the company's data base.This was an example of
A) business process re-engineering.
B) ISO 9000.
C) getting close to the customer.
D) back to basics.
E) Six Sigma.
Correct Answer:
Verified
Correct Answer:
Verified
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