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During the Sales Presentation,the CEO Announced,"I Think the Prices for Your

Question 112

Multiple Choice

During the sales presentation,the CEO announced,"I think the prices for your individual hampers are too high." Austin replied,"Give me a minute and I'll show you how spending a relatively small amount of money can really impress your customers." Austin:


A) ignored the objection.
B) postponed the handling of the objection.
C) used empathetic denial to handle the objection.
D) avoided the use of forestalling.
E) used the showmanship method of dealing with objections.

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