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When the CEO Said,"Our Customers Don't Expect Us to Give

Question 99

Multiple Choice

When the CEO said,"Our customers don't expect us to give them presents," Austin responded by saying,"You mean your customers don't deserve to be rewarded for their business?" Austin has:


A) used the boomerang close.
B) dodged the objection.
C) obtained a third-party answer.
D) rephrased the objection.
E) used forestalling.

Correct Answer:

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