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Which Illustration Is Not an Example of a Customer Audit

Question 38

Multiple Choice

Which illustration is not an example of a customer audit technique?


A) Providing a customer with a remittance advice that must be returned with payment
B) Pricing items at $1.00 rather than 99 cents so the customer does not expect change
C) Entering the customer in a prize contest if he or she calls a number and provides feedback about the purchase
D) All of these answers are correct.

Correct Answer:

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