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    Marketing Study Set 11
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    Exam 12: Services Marketing
  5. Question
    Dimension of Service Quality Called __________ Is Caring,and Individualized Attention
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Dimension of Service Quality Called __________ Is Caring,and Individualized Attention

Question 70

Question 70

Multiple Choice

dimension of service quality called __________ is caring,and individualized attention provided to customers.


A) assurance
B) reliability
C) responsiveness
D) empathy
E) sympathy

Correct Answer:

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