Multiple Choice
of the primary differences between tangible goods and services involves a consumer's ability to make prepurchase evaluations.For example,consumers can easily evaluate shoes,jewelry,and skis before making a purchase.On the other hand,consumers can evaluate services such as restaurants,ski instructors,and tanning salons only during or after their purchase.Indeed,tangible products have __________ properties,whereas services have __________ properties.
A) consistent; inconsistent
B) search; experience
C) inconsistent; consistent
D) experience; search
E) gap; encounter
Correct Answer:

Verified
Correct Answer:
Verified
Q16: According to Figure 12-6 above,"C" represents which
Q19: Which of the following is a point
Q59: dimension of service quality called _ is
Q61: role do people play in the managing
Q66: Sandy needs to have her car repaired.She
Q67: do an automated carwash,a limousine service,and an
Q68: highest inventory carrying costs would most likely
Q69: Recent research suggests that _ and sincerity
Q191: Airlines feature load factor as a capacity
Q228: Services refer to<br>A)ideas that consist of a