Multiple Choice
Sarah has a backache due to overexertion.She believes a massage would loosen her back muscles and make her feel better.She is concerned because a massage,unlike a pair of shoes,cannot be held,touched,or seen before she buys it.Which characteristic of services is she concerned about?
A) incongruity
B) inconsistency
C) inventory costs
D) inseparability
E) intangibility
Correct Answer:
Verified
Correct Answer:
Verified
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