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Representative from AT&T Called Dr

Question 302

Multiple Choice

representative from AT&T called Dr.Michaels after he switched to its new U-verse system.The firm wanted to make certain he was satisfied and asked if he had any questions concerning his new service.This is an example of a __________ call.


A) assumptive
B) preemptive
C) follow-up
D) prospecting
E) courtesy

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