Developing an Open Line of Communication Can Help the Office

Developing an open line of communication can help the office with malpractice lawsuits. What is not a recommendation to improve communication?

A) Develop good listening skills and nonverbal communication.
B) Use a live person to answer phone calls.
C) Set aside time to answer and return phone calls and emails.
D) Thoroughly explain illnesses and treatment options.
E) Avoid statements that could be construed as an admission of fault.

Correct Answer:

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