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Applebee's Gives Its Serving Staff the Authority to Give a Free

Question 43

Multiple Choice

Applebee's gives its serving staff the authority to give a free appetizer or dessert to a customer who has had to wait a long time for service.This represents which type of transfer of authority to the gate agent?


A) Empowerment
B) Consideration
C) Transformation
D) Servant leadership
E) Charismatic

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