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When Helping to Develop Behaviorally Anchored Rating Scales (BARS), a Bank

Question 38

Multiple Choice

When helping to develop behaviorally anchored rating scales (BARS) , a bank teller writes that an example of low effectiveness would be giving a customer the wrong amount of cash during a transaction. The bank teller is giving a:


A) distribution error.
B) retranslation.
C) critical incident.
D) graphic account.

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